Help Center

We understand that sometimes returns and exchanges are necessary, and we want to ensure a smooth and hassle-free process for you. Please review the details below regarding Spire return, exchange, and cancellation policies. Returns & Exchanges Due to the nature of our products, all skin, body and hair products cannot be returned once they are received. Returns & exchanges are only valid if: 1. You have received a wrong item 2. You have received a damaged or defected item To issue a return or exchange request, please email us at customerservice@spirepharma.com with your:1. Order Number2. Name3. Phone Number4. Details of the return or exchange request5. A clear photo of the item receivedAlternatively, you can contact us directly through direct messages on our Facebook or Instagram page.In the case of defective items, wrong orders, or items damaged during delivery by the courier, Telofill will cover all shipping and handling charges for the exchange.If eligible for an exchange then another package of the same defected item will be delivered to you from 4 – 6 working days, you are required to give the wrong/defected package to the courier.If eligible for a return, it will be credited to the original credit card used at the time of purchase or to any online payment gateway (Online Wallet or Bank Account) in the case of Cash on Delivery (COD). Refunds are credited back within  5 – 10 days. CancellationsIn case you want to cancel your order, please note that you have a 24-hour period to contact us to cancel it for you. You can request this through direct messages on our Facebook or Instagram page or email us at customerservice@spirepharma.comIf you have any further questions or concerns, please don’t hesitate to reach out to us. We are here to assist you.Thank you for your understanding and cooperation.

Spire operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Uncovered is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details. Account information including your username, password, security questions, preferences, and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us  including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. How We Use Your Personal Information - Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: Provide, Tailor, and Improve the Services. - We use your personal information to provide you with the Services, process your payments, fulfill your orders, remember your preferences, and send notifications related to your account. Marketing and Advertising - We use your personal information for marketing purposes, including sending marketing communications by email, text message, or postal mail. Security and Fraud Prevention - We use your personal information to authenticate your account, secure your payments, detect fraud, and protect public safety. Communicating with You - We use your personal information to provide customer support and respond to inquiries. Legal Reasons - We use your personal information to comply with legal obligations or respond to legal processes, including requests from law enforcement or government agencies. How We Disclose Personal Information - In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy: With Shopify, vendors, and other third parties who perform services on our behalf. With business and marketing partners for advertising and promotional services. To comply with any legal obligations, including subpoenas or government requests. Your Rights and Choices - Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, or correct your data. Security and Retention of Your Information - We take appropriate security measures to protect your personal information, but no method of transmission over the internet is 100% secure. We retain your information as necessary to provide Services, comply with legal obligations, and resolve disputes. Changes to This Privacy Policy - We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last updated" date.

You may need to create an account to make purchases or access certain features of our website. You are responsible for maintaining the confidentiality of your account information.

Pricing and Availability:  Prices for our products are subject to change without notice. Product availability may vary. Orders: We reserve the right to cancel or modify orders at any time, including due to inventory shortages or pricing errors. Payment: You agree to pay for your purchases using the methods provided on our website.

Shipping: We will ship your order to the address you provided. Shipping costs may vary depending on your location. Returns: Our return policy is outlined in our Privacy Policy.

Content: All content on our website, including text, images, and logos, is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute our content without our prior written consent.

We make no warranties or representations about the accuracy or completeness of the information on our website. Your use of our website is at your own risk.

We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the updated terms on our website.