Help Center

At Spire, we prioritize the safe and timely delivery of our luxurious perfumes.

Shipping Time:
Your order will be delivered within 3 to 5 business days.

Package Handling:
Please ensure you do not open the package before receiving it.

Order Inspection:
Upon receiving your order, kindly inspect it immediately.
If you notice any damage or issues with the product, please reach out to us within 24 hours

Late Claims:
Any claims made after 24 hours from receiving the package may not be eligible for a replacement or exchange.

Returns & Exchanges

We understand that sometimes returns and exchanges are necessary, and we want to ensure a smooth and hassle-free process for you. Please review the details below regarding Spire return, exchange, and cancellation policies. 

Returns & Exchanges

Due to the nature of our products, all skin, body and hair products cannot be returned once they are received. Returns & exchanges are only valid if:

1. You have received a wrong item

2. You have received a damaged or defected item

To issue a return or exchange request, please email us at customerservice@spirepharma.com with your:

1. Order Number

2. Name

3. Phone Number

4. Details of the return or exchange request

5. A clear photo of the item received

Alternatively, you can contact us directly through direct messages on our Facebook or Instagram page.

In the case of defective items, wrong orders, or items damaged during delivery by the courier, Telofill will cover all shipping and handling charges for the exchange.

If eligible for an exchange then another package of the same defected item will be delivered to you from 4 – 6 working days, you are required to give the wrong/defected package to the courier.

If eligible for a return, it will be credited to the original credit card used at the time of purchase or to any online payment gateway (Online Wallet or Bank Account) in the case of Cash on Delivery (COD). Refunds are credited back within  5 – 10 days. 

Cancellations

In case you want to cancel your order, please note that you have a 24-hour period to contact us to cancel it for you. You can request this through direct messages on our Facebook or Instagram page or email us at customerservice@spirepharma.com

If you have any further questions or concerns, please don’t hesitate to reach out to us. We are here to assist you.

Thank you for your understanding and cooperation.

الإرجاع والاستبدال

نفهم أنه في بعض الأحيان قد تكون عمليات الإرجاع والاستبدال ضرورية، ونريد أن نضمن لك تجربة سلسة وخالية من المتاعب. يرجى مراجعة التفاصيل أدناه بخصوص سياسات الإرجاع، الاستبدال، والإلغاء لدى سباير.

الإرجاع والاستبدال

نظرًا لطبيعة منتجاتنا، لا يمكن إرجاع أي من منتجات العناية بالبشرة، الجسم، والشعر بمجرد استلامها. الإرجاع والاستبدال يكونان ساريين فقط في حال:

١. استلامك لمنتج خاطئ
٢. استلامك لمنتج تالف أو معيب

لتقديم طلب إرجاع أو استبدال، يرجى إرسال بريد إلكتروني لنا على العنوان customerservice@spirepharma‬‬.com مع تقديم المعلومات التالية:

١. رقم الطلب
٢. الاسم
٣. رقم الهاتف
٤. تفاصيل طلب الإرجاع أو الاستبدال
٥. صورة واضحة للمنتج الذي تم استلامه

بدلاً من ذلك، يمكنك الاتصال بنا مباشرة عبر الرسائل المباشرة على صفحاتنا على فيسبوك أو إنستغرام.

في حالة المنتجات المعيبة أو الطلبات الخاطئة أو المنتجات التالفة أثناء الشحن، ستغطي تيلوفيل جميع رسوم الشحن والمناولة المتعلقة بالاستبدال.

إذا كنت مؤهلاً للاستبدال، فسيتم إرسال حزمة أخرى من نفس المنتج المعيب إليك في غضون ٤ – ٦ أيام عمل، ويجب عليك تسليم المنتج الخاطئ/المعيب إلى مندوب التوصيل.

إذا كنت مؤهلاً للإرجاع، فسيتم إعادة المبلغ إلى بطاقة الائتمان الأصلية التي تم استخدامها في وقت الشراء أو إلى أي بوابة دفع إلكترونية (محفظة إلكترونية أو حساب بنكي) في حالة الدفع عند الاستلام (COD). يتم إعادة المبالغ خلال ٥ – ١٠ أيام.

الإلغاء

في حال رغبتك في إلغاء طلبك، يرجى ملاحظة أنه لديك فترة ٢٤ ساعة للتواصل معنا لإلغائه. يمكنك طلب ذلك عبر الرسائل المباشرة على صفحاتنا على فيسبوك أو إنستغرام أو عبر إرسال بريد إلكتروني إلى customerservice@spirepharma‬‬.com.

إذا كانت لديك أي أسئلة أو استفسارات إضافية، لا تتردد في التواصل معنا. نحن هنا لخدمتك.

شكرًا لتفهمك وتعاونك.

Spire operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Uncovered is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, process your payments, fulfill your orders, remember your preferences, and send notifications related to your account.

Marketing and Advertising. We use your personal information for marketing purposes, including sending marketing communications by email, text message, or postal mail.

Security and Fraud Prevention. We use your personal information to authenticate your account, secure your payments, detect fraud, and protect public safety.

Communicating with You. We use your personal information to provide customer support and respond to inquiries.

Legal Reasons. We use your personal information to comply with legal obligations or respond to legal processes, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

With Shopify, vendors, and other third parties who perform services on our behalf.

With business and marketing partners for advertising and promotional services.

To comply with any legal obligations, including subpoenas or government requests.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, or correct your data.

Security and Retention of Your Information

We take appropriate security measures to protect your personal information, but no method of transmission over the internet is 100% secure. We retain your information as necessary to provide Services, comply with legal obligations, and resolve disputes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last updated" date.